Do You Ship Internationally?
No. At this point, Village Cooking Kerala delivers products only within India.
How Long Will It Take To Get My Package?
We strive to send you your orders as soon as possible. Typically, orders are delivered within 5 – 7 days (without accounting for holidays). With the priority shipment option, orders may be delivered in 3-4 days (without accounting for holidays).
However, sometimes on-ground logistics takes time. When we process your order, we’ll provide an approximate number of days it’ll take for your order to be delivered based on your location.
Payment
What Payment Methods Are Accepted?
We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.
Do you provide Cash on Delivery (COD) service?
Yes, we provide Cash on Delivery services at select locations. Please enter your PIN code during checkout page to confirm your area eligibility.
Orders & Returns
What is your Return policy?
We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from anitadongre.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product as we offer free returns.
Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 15 days from the date on which your order was delivered. Please contact us on order@villagecookingkerala.com to assist you on the same.
Am I eligible for a refund?
A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.
In special cases, a refund is provided irrespective of the type of purchase when:
- The order is cancelled prior to dispatch due to unavailability.
- The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days. In the case of a Cash on Delivery (COD) order, you are required to provide your account details to process the refund.
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
How do I check the status of my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
How Can I Return a Product?
You can return your orders in Village Cooking Kerala